tag:blogger.com,1999:blog-31644719061348419012012-01-19T21:40:47.380-05:00The forum for manufacturers looking to redefine their service & support operations as strategic profit centersMark Vigorosohttp://www.blogger.com/profile/13646534613520163416noreply@blogger.comBlogger61100tag:blogger.com,1999:blog-3164471906134841901.post-27860604575858572292007-05-01T17:56:00.000-04:002007-05-01T18:05:13.047-04:00

Thanks to all who have contributed to the successful launch of ServiceChainGuru.com! As it happens, I will be posting on a more regular basis at SmartServicesBlog.com (see screen shot).I will be posting occasionally to ServiceChainGuru, but you'll find the freshest fodder at Smart Services Blog, where I'll be co-blogging with my good buddy, Steve Pazol.

Mark Vigorosohttp://www.blogger.com/profile/13646534613520163416noreply@blogger.com61tag:blogger.com,1999:blog-3164471906134841901.post-64359469847832237142007-04-25T12:11:00.000-04:002007-04-25T12:34:20.094-04:00

Have you ever had your picture taken with a 200-pound python? I'd be lying if I didn't admit that this was one of my highlights on the second day here in Vegas.But aside from the crowd-pleasing stunts at the cocktail reception, there were a couple memorable tidbits from the day's main event as well.As I noted in a previous post, consumables represent a chunk of business for many OEMs. I said that

Mark Vigorosohttp://www.blogger.com/profile/13646534613520163416noreply@blogger.com0tag:blogger.com,1999:blog-3164471906134841901.post-18173419644561627412007-04-24T12:18:00.000-04:002007-04-24T13:39:09.215-04:00

Greetings from sunny Las Vegas! Best I could tell, more than 150 people attended the Pre-Day of Field Service 2007 - themed The Future of Service. I opened the day with some remarks on what the future might indeed hold for service professionals in a product world. I suggested that improving service chain performance is only the beginning, and in order to build a quorum of service champions from

Mark Vigorosohttp://www.blogger.com/profile/13646534613520163416noreply@blogger.com1tag:blogger.com,1999:blog-3164471906134841901.post-55774536819236966492007-04-16T09:00:00.000-04:002007-04-14T13:21:53.261-04:00

This is the theme of the Pre-Day on April 23rd at the upcoming Field Service conference in Las Vegas - "The Future of Service." And I'll be chairing the day's agenda, sharing the stage with service executives from GE Aircraft Engines, Tokyo Electron Company, and other service-minded OEMs.A topic this ambitious will be tough to cover in a day, so I thought I'd pre-empt it with a few days of

Mark Vigorosohttp://www.blogger.com/profile/13646534613520163416noreply@blogger.com2tag:blogger.com,1999:blog-3164471906134841901.post-73800797078898774772007-04-14T12:16:00.000-04:002007-04-14T13:00:31.990-04:00

You might say there's a “perfect economic storm” brewing in aftermarket product service, fueled on the demand side by asset owner/operators requiring unprecedented levels of asset uptime, reliability, availability, and output; and on the supply side by manufacturers facing increasing commoditization and competition on the product side of their businesses.But some niche manufacturers still enjoy

Mark Vigorosohttp://www.blogger.com/profile/13646534613520163416noreply@blogger.com0tag:blogger.com,1999:blog-3164471906134841901.post-14444906417167941472007-03-19T17:12:00.000-04:002007-03-19T17:31:49.726-04:00

After five years of studying and commentating on the largely untapped economic potential of post-sales service & support operations within product-dominant companies, I decided it was time for me to join the ranks of the trench-men. That is, it's time for me to get my hands dirty.I have taken a senior business development role at Qualcomm Wireless Business Solutions, and will be helping to

Mark Vigorosohttp://www.blogger.com/profile/13646534613520163416noreply@blogger.com0