A New Chapter

After five years of studying and commentating on the largely untapped economic potential of post-sales service & support operations within product-dominant companies, I decided it was time for me to join the ranks of the trench-men. That is, it's time for me to get my hands dirty.

I have taken a senior business development role at Qualcomm Wireless Business Solutions, and will be helping to develop and grow their remote product service (RPS) solutions.

Stay tuned to this blog for regular postings on what's working and what isn't in emerging service-driven business models. In the words of Andy Warhol, "They always say time changes things, but you actually have to change them yourself."